Delivery
Delivery
You can receive your order in a way that is convenient for you.:
- By Russian Postwith Free delivery, if the order amount is more than 1,500 rubles!
- A transport company: SDEC,EMS,Boxberry,Business Lines,PEC,YelLowExpedition and others
- Pick up from our stores in Krasnoyarsk and in Voronezh;
- Pickup from a warehouse inLipetsk region;
-By courier in Voronezh and Krasnoyarskfor free from 2500 rub, when ordering for a smaller amount, depending on the area of the city and the urgency of delivery, the price may vary.
- By courier for orders of 6,000& or more - Free of charge.
You can always negotiate individual delivery terms by contacting us by phone: in Krasnoyarsk +7-(963)-191-77-87,& nbsp;in Voronezh +7(473)-291-29-71 or send an emailont-size: 11pt;"> or send an email: info@chaline.ru.
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- To get started, you need to register in our The online store, specifying the personal data exactly;
- Add products to the Cart, click "Place an order";
- On the checkout page, fill in the buyer's details and delivery address correctly, select the delivery method and payment method;
- Our operators will contact you as soon as possible to verify the entered information, the chosen delivery method and the cost of delivery;
- After checking all the data, your parcel will be completed, securely packed and shipped as soon as possible, which we will immediately inform you about in an SMS message and send you an email. You can track the location of your parcel in your personal account using the track number;
- When the parcel arrives at the appropriate pick-up point (the delivery time depends on the remoteness of the region), you will receive a notification. With passport, money (if the order is not paid through the website), parcel ID and phone (just in case) You arrive at the pick-up point for the ordered product.
ATTENTION!
Upon receipt of the parcel, it should be opened in the presence of the postal worker and the goods checked for integrity and conformity of the quantity of goods according to the enclosed consignment note.Frequently Asked Questions
The online store is primarily focused on your convenience as a customer. To order courier delivery, simply select "Courier delivery" in your personal account at the time of placing the order, be sure to specify the address and phone number, as well as the delivery time convenient for you. Our manager will definitely contact you and clarify all the details.
span> For all questions, you can contact us by phone: in Krasnoyarsk +7(963)-191-77-87 in Voronezh +7(473)-291-29-7-291-29-71Email address: info@chaline.ru
Of course, everything we ship is packaged so that the goods you ordered arrive safely. But despite the fact that the Russian Post undertakes to deliver the goods in proper form and on time, the dishes may come broken.
If you find broken dishes, strong dents in boxes, crushed goods that are not subject to further use or partially damaged goods, you must draw up a Damage Compensation Act and write about it to our email address: info@chaline.ru .If possible, take a photo of the damaged product and indicate in the certificate that there are photos of the damaged product.oduct. This will be a plus in your favor when paying damages. A photo is proof of a violation of the terms of shipment.an>
ATTENTION!
In order to draw up a Claim for Damages, you must have a copy of the shipping receipt with you.If a discrepancy is found in the quantity of goods on the invoice, an inventory of the actual attachment of the goods is compiled with the signature of the postal worker or a rejection of the parcel is issued. If possible, take a photo of the actual quantity of the product and the box from your mobile phone or other device. Please send a scanned copy of the inventory of the actual product attachment with the signature of the postal worker and a photo to our address: info@chaline.ru . The letter contains a request for additional shipment of the missing product, which is being shipped at our expense.an>
ATTENTION!
If Russian Post reimburses you for damaged goods and for delivery, the funds will be transferred to the sender's address (i.e. to our address). Please notify us by e-mail info@chaline.ru so that we can forward the refund amount to your address.-
If, for any reason, the mail refuses to acknowledge the fact of poor-quality work, it is necessary to describe the situation in an official appeal to To the Ministry of Communications of the Russian Federation
Before sending the order, our manager will contact you, clarify all the details and, if necessary, supplement your order.
span> Also, you can contact us by phone: in Krasnoyarsk +7(963)-191-77-87 in Voronezh +7(473)-291-29-7-291-29-71 or by e-mail: info@chaline.ru